Our Platform FAQ

Frequently Questions

Get quick answers to your banking questions anytime, anywhere.

What is an online account?

Our online bankiing is a saving or checking account that comes with everything you need and without everything you don’t. Pay your bills, get cash, make deposits, and transfer money—all without monthly fees and extra trips to the bank. You can open an account online and manage your account securely by signing in on your phone or computer, instead of waiting for the bank to open first. And if you ever need help with your account, a real person is just a phone call away.

But where are the fees?

There are no fees to open, keep or use your account, or for foreign transactions. But let’s be totally upfront here: There may be some things you want or need to do with your account that will result in charges. If you request a cashier's check, send an outgoing wire, or have a checkbook printed, you may be charged a fee for these extra services.

What if I overdraw my account?

You have several options to choose from: Auto-Decline, Free Savings Transfer and No-Fee Overdraft.
Auto-Decline: We generally decline transactions that cause overdrafts on your account.
Free Savings Transfer: Automatic transfer of funds from your savings or money market account.
No-Fee Overdraft: No fees charged on approved transactions that put your account balance below $0.

I’m interested—how can I open a checking account?

Open an account with us and make deposit to get started with. Open Account

How do I manage my money?

If you’d prefer to bank online-only, you can make deposits and transfers using our website, one of our deposit-taking ATMs, or by mailing in a check for deposit. To withdraw cash, just use your debit card wherever card® is accepted or at any of our 70,000+ ATM locations. If you need paper checks, you can order your first checkbook for free through your online checking account.

What about my debit card?

When you open your first account online, your can order for a virtual debit Mastercard which you can use at anytime

Our Testimonials

Loved By Our Clients